This paper will discuss tools that healthcare providers can use while treating patients who have been diagnosed with congestive heart failure (CHF). We have a database at my place of employment that contains all policies, processes, medical diagnoses, and resources. This is referred to as the Allina Knowledge Network; it serves as the facility's primary network and is accessible to all employees. Once you have become comfortable with it, the website is a powerful tool that can be accessed at any time of day or night. I keep this browser window open throughout my whole shift and refer to it frequently for reference. This would be the first tool that I would recommend them to use to my The reliability of communication can be influenced by the message that is exchanged between the sender and receiver (Duncan, 1973). A combination of coded speech and bodily characteristics, according to Shannon (1948), is what makes communication possible. An important part of Shannon's theory is the information source, transceivers. As Duncan (1973) discovered, when workers and managers comprehend each other, they respond to each other in a more productive, cooperative way. Most if not all institutions have an in-house database they would like their personnel to use. If I asked a question concerning a diagnosis or a treatment that I was unfamiliar with, instead of getting instant pleasure with the answer, my preceptor would make me go onto the network and search for it. Not only did this aid in me becoming acquainted with the database, but it also assured me I was following the facility protocols. The next four websites are especially specialized in scholarly medical journals. I would advise my team to use these if terminology, imaging, statistics, and further in-depth discussion about a certain issue or diagnosis is needed. I would provide an email communication